Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information.
At Passions Pastries, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our bakery in Perth, Western Australia.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order online or in-store
- Create an account on our website
- Subscribe to our newsletter
- Contact us with inquiries or feedback
- Participate in surveys or promotions
Shopping Cart Information
We collect and store information about items you add to your shopping cart:
- Guest Users: Cart data is stored temporarily in your browser session
- Registered Users: Cart data is saved to your account in our secure database
- Product selections, quantities, and preferences
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Maintain your shopping cart and account preferences
- Communicate with you about your orders and deliveries
- Send you promotional emails and newsletters (with your consent)
- Improve our website, products, and services
- Respond to your inquiries and provide customer support
- Calculate delivery fees based on your location
- Display relevant product categories and recommendations
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze website usage and customer preferences
🔐 Account Security: We use secure password hashing and encryption to protect your account credentials. We will never ask for your password via email or phone.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure HTTPS connections for all pages
- Password encryption using industry-standard hashing algorithms
- Database security with prepared statements to prevent SQL injection
- Regular security updates and monitoring
- Restricted access to personal information on a need-to-know basis
Payment information is encrypted and processed through secure payment gateways compliant with PCI DSS (Payment Card Industry Data Security Standard). We do not store complete credit card numbers on our servers.
5. Your Privacy Rights
Under Australian privacy law (Privacy Act 1988), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Account Closure: Request deletion of your account and associated data
To exercise these rights, please contact us using the details provided below.
6. Business Location and Services
We operate from our bakery location in Perth, Western Australia:
- Orders are processed and fulfilled from our Champion Lakes location
- Delivery services are available within Perth metropolitan areas
- In-store pickup is available during business hours
- Local customer data is stored securely in Australian-based servers
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
2 Gippsland Parade, Champion Lakes
WA 6110, Australia
Sat: 8am-9pm, Sun: 8am-6pm
Office of the Australian Information Commissioner (OAIC)
If you have concerns about our privacy practices, you may contact the OAIC: